CASE STUDY · LOCAL AUTHORITY
Caerphilly County Borough Council — Heating Service, Maintenance and Boiler Breakdown Contract
A long-running Local Authority heating service, maintenance and breakdown contract covering gas, oil, coal-fired and Air Source Heat Pump systems across 3,800 council-owned properties.
CLIENT
Caerphilly County Borough Council
PROJECT TYPE
Mixed-technology heating service, maintenance and breakdown contract
FORM OF CONTRACT
Local Authority maintenance contract — long-term partnership
SCHEME SIZE
3,800 council-owned properties
LOCATION
Caerphilly County Borough, South Wales
TIMELINE
Working with Caerphilly since 1998; current contract held ~8 years, live programme
Project highlights
Approximately 8 years of continuous tenure on the current contract
CEN involvement with Caerphilly in this space since 1998
3,800 council-owned properties
Mixed-technology heating fleet — gas, oil and coal-fired heating maintained alongside Air Source Heat Pumps
Outcomes and KPIs achieved
Sustained approximately 8-year current contract
3,800 council-owned properties covered
Annual servicing delivered across a mixed-technology heating fleet
Reactive maintenance and breakdown response delivered across gas, oil, coal-fired and Air Source Heat Pump systems
Compliance and certifications
Gas SafeOFTECMCSNICEICISO 9001ISO 14001ISO 45001
Overview
CEN holds a long-running heating service, maintenance and boiler breakdown contract with Caerphilly County Borough Council, covering 3,800 council-owned properties across the borough.
The contract spans annual servicing, maintenance and reactive breakdown response across a mixed heating fleet of gas boilers, oil boilers, coal-fired heating systems and Air Source Heat Pumps. CEN has held the current contract for approximately 8 years and has worked with Caerphilly in this space since 1998 — the mixed-technology scope demonstrates CEN’s capability to maintain both legacy and modern low-carbon heating technologies under a single live Local Authority contract.
Measures and technologies
- Servicing and maintenance of gas boilers
- Servicing and maintenance of oil boilers
- Servicing and maintenance of coal-fired heating
- Servicing and maintenance of Air Source Heat Pumps (ASHP)
- Reactive boiler breakdown response
- Annual safety inspections and certification
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